At JHPlugs, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free return policy to make your shopping experience seamless. Please review the following guidelines:
1. Eligibility:
- Returns are accepted within 30 days from the date of purchase.
- The item must be unused, in its original packaging, and in the same condition as received.
2. Exclusions:
- Customized or personalized items cannot be returned unless there is a manufacturing defect or damage during transit.
- Items marked as final sale are not eligible for return.
3. Return Process:
- Contact our customer service team at josh@jhplugs.com to initiate the return process and obtain a return authorization (RA) number.
- Clearly label the package with the RA number provided.
- Ship the item back to us using a trackable shipping method. The customer is responsible for return shipping costs unless the return is due to a manufacturing defect or damage during transit.
4. Refund or Exchange:
- Once the returned item is received and inspected, we will notify you of the status of your refund or exchange.
- Refunds will be issued to the original payment method within 5 business days, excluding any shipping fees.
- If you opt for an exchange, we will promptly process the replacement item and provide you with the necessary tracking information.
5. Damaged or Defective Items:
- In the rare event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
6. Contact Us:
- If you have any questions or concerns regarding our return policy, feel free to reach out to our customer service team for assistance.
JHPlugs reserves the right to refuse any returns that do not meet the above criteria or if the return process is not followed accordingly. We appreciate your understanding and cooperation. Thank you for choosing JHPlugs.
